Summary

<aside> <img src="/icons/info-alternate_gray.svg" alt="/icons/info-alternate_gray.svg" width="40px" /> The RWA mobile app is designed to improve communication and operational efficiency between residents and the RWA management committee, focusing on information sharing, event management, and streamlined maintenance services.

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📰Background

Currently, residents face communication gaps with the RWA management, leading to inefficiencies in maintenance requests, event organization, and payment processes. This app aims to centralize these functions, enhancing engagement and operational effectiveness.

Objectives

• Primary Objective: Improve resident engagement and streamline communication between residents and RWA management.
• Key Objective: Reduce operational overload for the RWA committee by providing a platform to manage maintenance requests and event schedules efficiently.

Pain Points

Customer Problems:

• Communication Gap: Residents often miss important updates, maintenance schedules, and event announcements.
• Event Management: Organizing and tracking community events is inefficient and lacks a centralized system.
• Maintenance Requests: Submitting and tracking maintenance requests is cumbersome, with delays in responses and no feedback loop.

Internal Business Problems:

• Operational Efficiency: The RWA committee struggles to track and manage multiple operational tasks like maintenance, finances, and resident feedback.
• Cost Savings: Streamlining tasks in a unified platform will reduce the need for paper-based processes and improve overall cost efficiency.